Hassle Free BNB Hosting With Airhost

Safe, brisk and revenue multiplying BNB listing!
You take a backseat while we work diligently to multiply your revenue.

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    FAQ’S

    What’s the deposit for?

    Your $250 deposit goes a long way. It goes towards:

    • Creating and/or optimising your property listing.
    • Assigning you a Superhost partner to propel your listing to the top.
    • An in-person onboarding session at your property (usually 1-2 hours) with your dedicated account manager.
    When can I get my deposit back?

    If you decide you’d like to stop using Airhost for good, we’ll happily return your deposit.

    There are just two things we require before we can refund a deposit:

    • All the items we’ve loaned, including lockbox, linens and towels, to be returned to us.
    • Your property has had at least 30 days of bookings since joining our service.

    If you haven’t done, or are unable to do these things, you can still leave the service, in this case we just need to keep the deposit as partial cover of your setup costs.

    How am I charged for your services?

    Like Airbnb, we take commission from the total amount each guest pays, including their cleaning fee. This covers the management cost of arranging linen collection and cleans.

    Like any host, you’ll receive payments from Airbnb (minus their fee) the day after a guest checks in.

    We collect our commission from your account via weekly Direct Debits. Cleaning fees are collected separately, two days after each clean has taken place.

    All of this occurs automatically – so you never have the hassle of making manual payments.

    Airbnb will pay you directly on the second day of each booking. The nightly rental and the cleaning fee from the guest will come into your account at the same time. Airhost will then collect the cleaning fee 48 hours after the clean in order to pay the laundry provider and housekeeper, and collect the management fee via weekly Direct Debits.

    Who pays for cleans?

    We add a cleaning fee to your Airbnb listing, which your guest pays. Guests are used to seeing this on Airbnb listings.

    The one exception is the very first clean in your property. This is the only clean you’ll need to pay for, but you can also book one-off cleans whenever you like if you’re using the property yourself.

    Two days after a clean has taken place, we’ll collect the cleaning fee from your account. The cost of a clean is unique to your property, and ensures cleans of the highest standard are delivered.

    We do take a commission on the cleaning fee your guests pay (just as Airbnb does). We do this to cover the cost of organising linen collection and cleans for your property.

    Do you replenish the guest essentials like toiletries and basic cleaning products?

    We will happily help with this – we can replace these materials at cost if you’d like us to.

    Can you help with maintenance of my property? What does this cost?

    Some hosts would like services that go beyond standard Airbnb management and we’re happy to help with those tasks as well. If you would like to enlist one of our ‘Sorters’, we offer:

    ‘Sorter’ call-out

    $50 per job up to 2 hours and $25 per hour thereafter. This includes:

    • Purchasing and delivering essential guest supplies to set up home
    • Key cutting (if required sets aren’t provided before service starts)
    • Picking up post and sending on to host
    • Home Check
    • Furniture dry-cleaning (sofa, arm chair covers etc)
    • Changing lockbox codes
    • Any similar ad-hoc requested jobs

    Mid-range maintenance call-out

    $50-$70 per hour (+ GST/QST):

    • Basic plumbing (tightening taps, faulty toilet flush)
    • Basic carpentry
    • Re-pressurising boiler
    • Painting
    • Electrical work
    • Any similar ad-hoc requested jobs

    Specialist call outs

    Charged at cost:

    • Pest control
    • Carpet cleaning
    • Severe plumbing issues
    • Repairing / changing locks
    • Any similar ad-hoc requested jobs

    The charges for any of these maintenance services goes entirely to the person/company completing the task. Organising any of this for you is included in our management fee.

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